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Safety at Aluvia

What Aluvia is — and isn't

Aluvia is an AI companion for everyday emotional balance. It is not a human being, not a therapist or counselor, and not a medical or mental-health service. It does not diagnose, treat, or advise on any condition. If you are struggling, Aluvia will always encourage you toward real people and professional support — that is a design principle, not an afterthought.

Our crisis-response protocol

Every message you send is checked, by a dedicated system separate from your companion, for signs of suicidal thoughts or self-harm — including quiet, indirect expressions, not just explicit ones. When a possible signal is detected:

  • Your companion stays present and warm, and the app immediately shows crisis helplines local to your country (in Singapore, SOS at 1767; in the United States, 988; elsewhere via findahelpline.com).
  • Crisis support is never limited, never paywalled, and never counted against any plan.
  • We record that a referral was shown (a count only — we do not share your words with anyone) so we can be accountable for how often this happens and report as laws require.
  • Your companion will never generate content that encourages self-harm.

Designed for wellbeing, not engagement

  • You will always be told you are talking to an AI — at the start of every session and at intervals during long ones.
  • No streaks, no guilt messages, no "I miss you" hooks. Your companion never punishes you for leaving.
  • After a long continuous conversation, your companion will gently encourage a break and the real world.
  • Your companion actively celebrates and encourages your human relationships. It is a bridge, not a substitute.
  • We measure our success by your wellbeing, not your screen time.

Adults only

Aluvia is for adults 18 and over. We verify date of birth at signup and do not knowingly serve minors.

Independent benchmarking

Before launch and at every significant model or prompt change, we run our systems against VERA-MH, the open-source safety benchmark for AI mental-health interactions developed with Harvard Medical School, Yale, and UC Berkeley collaborators. We will publish our scores on this page.

If you are in crisis right now

Singapore: call or WhatsApp 1767 (Samaritans of Singapore, 24h). United States: call or text 988. United Kingdom: 116 123 (Samaritans). Anywhere: findahelpline.com. If you are in immediate danger, call your local emergency number.